Help Center
Hi, if you have questions or at any point you’re confused or too annoyed to dig through this page to find the answer you’re looking for, just call or email us at [email protected]. We want to help you and answer all your questions.
Here are the universe’s most frequently asked questions:
What is Fidelity Developer Portal?
Fidelity Developer Portal an interface between our various stkeholders and the Bank. It allows you to connect to the some of Fidelity Bank's functionalities as APIs. You can use these APIs to enable a variety of products and feature.
What kind of data and access do I get?
Once you create an account on the Developer Hub, you can access a Sandbox. There you can make API calls that mimic our production environments. In this Sandbox, we use mock data so that you can prototype your application as if it were the real thing.
How do I get started?
To get started, read this guide and then you can proceed to register or log in if you already have an account.
What does it cost to use the Developer Portal?
There are no fees to access the Sandbox. If you wish to move to production, you can view pricing and then we can discuss next steps.
What do I do if I never received an activation email or the activation link expired?
If you never received an activation email, or your activation link expired, let us know at [email protected]. We’ll try to get back to you as soon as possible.
Who is this site designed for?
This site is for software developers and corporate entities.
Can I use your API outside of Nigeria?
Yes, our open APIs can be accessed from anywhere in the world.
Are the APIs platform/language specific?
All our APIs support a wide range of clients, including Windows, Mac, Web applications, iOS, Android, or your own custom client. We also support a range of languages including Javascript, Python, PHP, Java, Curl, .Net, Node, Objective-C and Ruby.
How can I reset my password?
Please use the forgotten password option from the Log On screen to reset your password.
Is the data in this developer portal real customer data?
No, the data in this developer portal is all test data and does not contain any real Fidelity Bank Customer or Legal Entity data. The `Try it out` section is however mocked to provide a representative sample of what can be expected from the Live environment to provide a valid test for your applications.
What programming languages does the API support?
We support a range of languages including Javascript, Python, PHP, Java, Curl, .Net, Node, Objective-C and Ruby.
How can I request access to the Live APIs?
To move to the live counterpart of the developer portal, send a mail to [email protected] to be profiled.
How do I get access to a specific API?
APIs are grouped under Products, you need to first suscribe to the products in other to use the APIs.
I have subscribed to a Product, what next?
To access the APIs, click on the product to reveal all the APIs in the product group, click on any API of choice, and you're taken to the documentation for the API. Next, click on `Try it out` to test out any of the endpoints.
I do not have an active subscription, what do I do?
To view your subscriptions, click on your Name >> Profile at the top menu, at the `Subscriptions` tab, you will see a list of your active subscriptions.
Why subscribe?
Subscription is neccessary in other to obtain access to a product and to test all the endpoints in the product APIs. When you subscribe, you are automatically assigned a unique subscripion key(api key), which must be included in the header for every request made to the backend.